--- Please enter the report below this line. ---
Hi,
since yesterday, iirc, hp-systray fails to start and leaves a python
process behind, which consumes 100% cpu time.
This is all I can get as debug output:
# hp-systray -l debug
HP Linux Imaging and Printing System (ver. 3.10.5)
System Tray Status Service ver. 2.0
Copyright (c) 2001-9 Hewlett-Packard Development Company, LP
This software comes with ABSOLUTELY NO WARRANTY.
This is free software, and you are welcome to distribute it
under certain conditions. See COPYING file for more details.
hp-systray[16680]: debug: Locking: /home/xts/.hplip/hp-systray.lock
hp-systray[16680]: debug: Creating pipe: hpssd (6) ==> systemtray (5)
hp-systray[16680]: debug: Creating pipe: hpssd (7) ==> hpdio (5)
hp-systray[16680]: debug: Creating pipe: hpdio (9) ==> hpssd (8)
hp-systray(hpdio)[16682]: debug: PID=16682
hp-systray(hpssd)[16681]: debug: PID=16681
hp-systray(hpssd)[16681]: debug: Entering main dbus loop...
/usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127:
RuntimeWarning: PyOS_InputHook is not available for interactive use of
PyGTK
set_interactive(1)
hp-systray(qt4)[16680]: debug: PID=16680
hp-systray(qt4)[16680]: debug: Loading user settings...
hp-systray(qt4)[16680]: debug: FAB command: /usr/bin/hp-fab
hp-systray(qt4)[16680]: debug: Scan command: /usr/bin/xsane -V
%SANE_URI%
hp-systray(qt4)[16680]: debug: Auto refresh: False
hp-systray(qt4)[16680]: debug: Auto refresh rate: 30
hp-systray(qt4)[16680]: debug: Auto refresh type: 1
hp-systray(qt4)[16680]: debug: Systray visible: 1
hp-systray(qt4)[16680]: debug: Systray messages: 0
hp-systray(qt4)[16680]: debug: Last used device URI:
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20
hp-systray(qt4)[16680]: debug: Last used printer:
HP_Color_LaserJet_2840_fax
hp-systray(qt4)[16680]: debug: Working directory: .
hp-systray(qt4)[16680]: debug:
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20
zc: port:1
hp-systray(qt4)[16680]: debug: Cache miss: hp_color_laserjet_2840
hp-systray(qt4)[16680]: debug: Reading file:
/usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug: Searching for section
[hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug: Found section [hp_color_laserjet_2840] in
file /usr/share/hplip/data/models/models.dat
hp-systray(qt4)[16680]: debug:
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file:
host:192.168.1.20 zc: port:1
hp-systray(qt4)[16680]: debug: Device URI cups-pdf:/ is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri
field)
hp-systray(qt4)[16680]: debug: Device URI cups-pdf:/ is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri
field)
hp-systray(qt4)[16680]: debug: Device URI hal:// is invalid/unknown
hp-systray(qt4)[16680]: debug: Exception: 4 (Unknown/invalid device-uri
field)
hp-systray(qt4)[16680]: debug:
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file:
host:192.168.1.20 zc: port:1
hp-systray(qt4)[16680]: debug:
hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax
is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file:
host:192.168.1.20 zc: port:1
hp-systray(qt4)[16680]: debug:
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20
zc: port:1
hp-systray(qt4)[16680]: debug:
hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True
bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20
zc: port:1
^Chp-systray(hpssd)[16681]: debug: Ctrl-C: Exiting...
After this it doesn't quit, but the python process hangs.
Best regards,
Matthias
Debian Release: squeeze/sid
500 unstable ftp2.de.debian.org
500 unstable debian-multimedia.informatik.uni-erlangen.de
500 testing ftp2.de.debian.org
1 experimental ftp2.de.debian.org
--- Package information. ---
Depends (Version) | Installed
====================================-+-================
hplip (= 3.10.5-3.2) | 3.10.5-3.2
dbus-x11 | 1.2.24-1
python-qt4 | 4.7.3-1+b1
python-qt4-dbus | 4.7.3-1+b1
python-reportlab | 2.4-1
gksu |
OR kdebase-bin (<< 4:4.4.0-1) | 4:4.4.4-1
OR kdebase-runtime | 4:4.4.4-1
OR kdesudo |
OR ktsuss |
Recommends (Version) | Installed
=========================-+-===========
xsane | 0.997-2
Package's Suggests field is empty.
After python on Squeeze got updated today to 2.6, I experienced this bug as well. I tried deleting the ~./hplip folder and logging back in but neither hp-systray nor hp-toolbox could load. Then I tried having aptitude reinstall the hplip packages which also didn't fix it. Finally I installed all the hplip and hpijs packages from sid and this fixed up everything. The hp-systray is there on login and hp-toolbox works fine. So updating to this new hplip from sid now actually fixes the problem since Squeeze now has python2.6 in place. Perhaps if you and/or others see it fixed as well we can get Sid's now working hplip into Squeeze officially? The one currently in Squeeze was broken by the python2.6 upgrade so we really need the hplip/hpijs packages upgraded too.
Matthais, Could you please forward a copy of the output from `hpcheck -r`. Also things appear to be quite muddled with the python transition, so if you could provide some details of your current python configuration that would also assist. Thanks, Mark
Matthais, Could you please forward a copy of the output from `hpcheck -r`. Also things appear to be quite muddled with the python transition, so if you could provide some details of your current python configuration that would also assist. Thanks, Mark
We believe that the bug you reported is fixed in the latest version of
hplip, which is due to be installed in the Debian FTP archive:
hpijs-ppds_3.10.5-4_all.deb
to main/h/hplip/hpijs-ppds_3.10.5-4_all.deb
hpijs_3.10.5-4_amd64.deb
to main/h/hplip/hpijs_3.10.5-4_amd64.deb
hplip-cups_3.10.5-4_amd64.deb
to main/h/hplip/hplip-cups_3.10.5-4_amd64.deb
hplip-data_3.10.5-4_all.deb
to main/h/hplip/hplip-data_3.10.5-4_all.deb
hplip-dbg_3.10.5-4_amd64.deb
to main/h/hplip/hplip-dbg_3.10.5-4_amd64.deb
hplip-doc_3.10.5-4_all.deb
to main/h/hplip/hplip-doc_3.10.5-4_all.deb
hplip-gui_3.10.5-4_all.deb
to main/h/hplip/hplip-gui_3.10.5-4_all.deb
hplip_3.10.5-4.diff.gz
to main/h/hplip/hplip_3.10.5-4.diff.gz
hplip_3.10.5-4.dsc
to main/h/hplip/hplip_3.10.5-4.dsc
hplip_3.10.5-4_amd64.deb
to main/h/hplip/hplip_3.10.5-4_amd64.deb
libhpmud-dev_3.10.5-4_amd64.deb
to main/h/hplip/libhpmud-dev_3.10.5-4_amd64.deb
libhpmud0_3.10.5-4_amd64.deb
to main/h/hplip/libhpmud0_3.10.5-4_amd64.deb
A summary of the changes between this version and the previous one is
attached.
Thank you for reporting the bug, which will now be closed. If you
have further comments please address them to 587737@bugs.debian.org,
and the maintainer will reopen the bug report if appropriate.
Debian distribution maintenance software
pp.
Mark Purcell <msp@debian.org> (supplier of updated hplip package)
(This message was generated automatically at their request; if you
believe that there is a problem with it please contact the archive
administrators by mailing ftpmaster@debian.org)
Format: 1.8
Date: Sat, 03 Jul 2010 13:09:53 +1000
Source: hplip
Binary: hplip hplip-data hplip-gui hplip-dbg hplip-doc hpijs-ppds hpijs hplip-cups libhpmud0 libhpmud-dev
Architecture: source all amd64
Version: 3.10.5-4
Distribution: unstable
Urgency: high
Maintainer: Debian HPIJS and HPLIP maintainers <pkg-hpijs-devel@lists.alioth.debian.org>
Changed-By: Mark Purcell <msp@debian.org>
Description:
hpijs - HP Linux Printing and Imaging - gs IJS driver (hpijs)
hpijs-ppds - HP Linux Printing and Imaging - HPIJS PPD files
hplip - HP Linux Printing and Imaging System (HPLIP)
hplip-cups - HP Linux Printing and Imaging - CUPS Raster driver (hpcups)
hplip-data - HP Linux Printing and Imaging - data files
hplip-dbg - HP Linux Printing and Imaging - debugging information
hplip-doc - HP Linux Printing and Imaging - documentation
hplip-gui - HP Linux Printing and Imaging - GUI utilities
libhpmud-dev - HP Multi-Point Transport Driver (hpmud) development libraries
libhpmud0 - HP Multi-Point Transport Driver (hpmud) run-time libraries
Closes: 587737
Changes:
hplip (3.10.5-4) unstable; urgency=high
.
* Force Depends: python (>> 2.6), python (<< 2.7) (Closes: #587737)
- Urgency high for RC bug
* Ack python transition NMUs - Thanks Bernd
Checksums-Sha1:
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3ca459e651940aa36784559a1a962c06b44d5b67 69858 libhpmud-dev_3.10.5-4_amd64.deb
Checksums-Sha256:
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2e261b70d87e9ad811b530463c4c5da94b8676c89df5bbb9e18da2e1e1e6ee71 78290 hplip-gui_3.10.5-4_all.deb
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Files:
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f0bdb940e20b8217bf796f9163efb5a4 169342 libs optional libhpmud0_3.10.5-4_amd64.deb
56b4cf304df299787d0d2b2841efbcd0 69858 libdevel optional libhpmud-dev_3.10.5-4_amd64.deb
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Matthias, The log would still be useful, also please confirm that the bug is fixed from your perspective too. Mark
Am Sonntag, 4. Juli 2010 schrieb Mark Purcell: I'm sorry to tell you that this didn't help. The bug is still there. I'm attaching the hp-check.log and an strace output of hp-systray, maybe it helps. Best regards, Matthias
Am Sonntag, 4. Juli 2010 schrieb Mark Purcell: I'm sorry to tell you that this didn't help. The bug is still there. I'm attaching the hp-check.log and an strace output of hp-systray, maybe it helps. Best regards, Matthias
Matthias, These errors look like the problem. Can you set aside your ~/.hplip directory as see if that assists. Your bug doesn't appear to effecting everyone, thus I'm setting severity important. Thanks, Mark
Hello Mark, Am Montag, 12. Juli 2010 schrieben Sie: ok, I moved the config directory away, but the bug is still there. I took a look at the config files, too, and found out that they appear to be just empty files. Debug output is below. Since this didn't help, I deleted the pdf-printers and the unknown printer from the cups config files, but the problem is still there. Debug output attached below, too. Any suggestions? I could learn python and dig into the problem myself or do some more debugging, just need a hint where to start (and maybe some time ;) Best regards, Matthias-----------debug output after deleting .hplip-------------- # hp-systray -ldebug HP Linux Imaging and Printing System (ver. 3.10.5) System Tray Status Service ver. 2.0 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. hp-systray[27046]: debug: Locking: /home/xts/.hplip/hp-systray.lock hp-systray[27046]: debug: Creating pipe: hpssd (6) ==> systemtray (5) hp-systray[27046]: debug: Creating pipe: hpssd (7) ==> hpdio (5) hp-systray[27046]: debug: Creating pipe: hpdio (9) ==> hpssd (8) hp-systray(hpdio)[27048]: debug: PID=27048 hp-systray(hpssd)[27047]: debug: PID=27047 hp-systray(hpssd)[27047]: debug: Entering main dbus loop... /usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK set_interactive(1) hp-systray(qt4)[27046]: debug: PID=27046 hp-systray(qt4)[27046]: debug: Loading user settings... hp-systray(qt4)[27046]: debug: FAB command: /usr/bin/hp-fab hp-systray(qt4)[27046]: debug: Scan command: /usr/bin/xsane -V %SANE_URI% hp-systray(qt4)[27046]: debug: Auto refresh: False hp-systray(qt4)[27046]: debug: Auto refresh rate: 30 hp-systray(qt4)[27046]: debug: Auto refresh type: 1 hp-systray(qt4)[27046]: debug: Systray visible: 0 hp-systray(qt4)[27046]: debug: Systray messages: 0 hp-systray(qt4)[27046]: debug: Last used device URI: hp-systray(qt4)[27046]: debug: Last used printer: hp-systray(qt4)[27046]: debug: Working directory: . hp-systray(qt4)[27046]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27046]: debug: Cache miss: hp_color_laserjet_2840 hp-systray(qt4)[27046]: debug: Reading file: /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27046]: debug: Searching for section [hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27046]: debug: Found section [hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27046]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27046]: debug: Device URI cups-pdf:/ is invalid/unknown hp-systray(qt4)[27046]: debug: Exception: 4 (Unknown/invalid device-uri field) hp-systray(qt4)[27046]: debug: Device URI cups-pdf:/ is invalid/unknown hp-systray(qt4)[27046]: debug: Exception: 4 (Unknown/invalid device-uri field) hp-systray(qt4)[27046]: debug: Device URI hal:// is invalid/unknown hp-systray(qt4)[27046]: debug: Exception: 4 (Unknown/invalid device-uri field) hp-systray(qt4)[27046]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27046]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27046]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27046]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1---------- debug output after deleting the cups-pdf/unknown printer----- #hp-systray -ldebug HP Linux Imaging and Printing System (ver. 3.10.5) System Tray Status Service ver. 2.0 Copyright (c) 2001-9 Hewlett-Packard Development Company, LP This software comes with ABSOLUTELY NO WARRANTY. This is free software, and you are welcome to distribute it under certain conditions. See COPYING file for more details. hp-systray[27358]: debug: Locking: /home/xts/.hplip/hp-systray.lock hp-systray[27358]: debug: Creating pipe: hpssd (6) ==> systemtray (5) hp-systray[27358]: debug: Creating pipe: hpssd (7) ==> hpdio (5) hp-systray[27358]: debug: Creating pipe: hpdio (9) ==> hpssd (8) hp-systray(hpdio)[27360]: debug: PID=27360 hp-systray(hpssd)[27359]: debug: PID=27359 hp-systray(hpssd)[27359]: debug: Entering main dbus loop... /usr/lib/pymodules/python2.6/gtk-2.0/gtk/__init__.py:127: RuntimeWarning: PyOS_InputHook is not available for interactive use of PyGTK set_interactive(1) hp-systray(qt4)[27358]: debug: PID=27358 hp-systray(qt4)[27358]: debug: Loading user settings... hp-systray(qt4)[27358]: debug: FAB command: /usr/bin/hp-fab hp-systray(qt4)[27358]: debug: Scan command: /usr/bin/xsane -V %SANE_URI% hp-systray(qt4)[27358]: debug: Auto refresh: False hp-systray(qt4)[27358]: debug: Auto refresh rate: 30 hp-systray(qt4)[27358]: debug: Auto refresh type: 1 hp-systray(qt4)[27358]: debug: Systray visible: 0 hp-systray(qt4)[27358]: debug: Systray messages: 0 hp-systray(qt4)[27358]: debug: Last used device URI: hp-systray(qt4)[27358]: debug: Last used printer: hp-systray(qt4)[27358]: debug: Working directory: . hp-systray(qt4)[27358]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27358]: debug: Cache miss: hp_color_laserjet_2840 hp-systray(qt4)[27358]: debug: Reading file: /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27358]: debug: Searching for section [hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27358]: debug: Found section [hp_color_laserjet_2840] in file /usr/share/hplip/data/models/models.dat hp-systray(qt4)[27358]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27358]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27358]: debug: hpfax:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hpfax is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27358]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1 hp-systray(qt4)[27358]: debug: hp:/net/HP_Color_LaserJet_2840?ip=192.168.1.20: back_end:hp is_hp:True bus:net model:HP_Color_LaserJet_2840 serial: dev_file: host:192.168.1.20 zc: port:1
Hi, If found some time to dig in a bit. It looks like it has something to do with python-qt4, because the app.exec_() in /usr/share/hplip/ui4/systemtray.py:725 fails/locks it up. This is a call for QApplication to start, so it looks like something goes wrong here. Regards, Matthias PS: Not being able to kill PyQt-apps has this reason: http://www.mail-archive.com/pyqt@riverbankcomputing.com/msg13757.html
Sorry but this is beyond my ability to debug. I have forwarded your reports upstream. I suggest you may need to continue working with upstream on your issue: https://bugs.launchpad.net/hplip/+bug/604154 Mark
Hi, well, I found out something new. I'm using gtk-qt-engine and even though hp-systray uses PyQt there seems to be a connection. If I deactivate the usage of the gtk style engine hp-systray works fine. If I activate it, it hangs like I mentioned before. Regards, Matthias