Hi.

If i'm not mistaken, the default settings of mod_fcgid in Debian define FcgidMaxRequestLen to 128 Kb.

If I understand what's happening, any big incoming mail with attachments will break this limit when posted to the Web app.

In such case, we can get such errors in apache's error log :
mod_fcgid: HTTP request length 139264 (so far) exceeds MaxRequestLen (131072)


I'd suggest to add instructions in the provided /etc/request-tracker4/apache2-fcgid.conf, or even a bigger default so that the admin is advised to setup a value that suits his needs.

Hope this helps.

Best regards,