#704737 printing doesn't work because of incorrect size sent to the printer

Package:
evince
Source:
evince
Description:
Document (PostScript, PDF) viewer
Submitter:
Stéphane Glondu
Date:
2015-02-14 17:45:05 UTC
Severity:
important
#704737#5
Date:
2013-04-05 08:41:54 UTC
From:
To:
Dear maintainers,

I cannot print any document with evince these days. It has been for at
least one month. It used to work in the past, but I do not print
documents every day so I do not know when it stopped working exactly.

I'm using an enterprise network printer. When I submit a job with
evince, it complains because the job expects A3 paper, which is not
available. Even when I explicitly set the paper size to A4 in the
printing dialog box.

When I print using Iceweasel, which uses the same dialog box (so I
guess it shares some backend with evince), it works.

Printing from the commandline using lpr, or printing a test page using
CUPS's web interface on localhost also work.


Cheers,

#704737#10
Date:
2015-02-14 17:12:27 UTC
From:
To:
Hi,

I'm having the same pb with 3.14.1-1 - here's the relevant part in the
cups error log:

D [14/Feb/2015:12:09:03 -0500] [Job 94] Start rendering...
D [14/Feb/2015:12:09:03 -0500] [Job 94] Set job-printer-state-message to
"Start rendering...", current level=INFO
D [14/Feb/2015:12:09:03 -0500] [Job 94] Processing page 1...
D [14/Feb/2015:12:09:03 -0500] [Job 94] Set job-printer-state-message to
"Processing page 1...", current level=INFO
D [14/Feb/2015:12:09:03 -0500] [Job 94] Unrecoverable error: rangecheck
in setpagedevice
D [14/Feb/2015:12:09:03 -0500] [Job 94] Operand stack:
D [14/Feb/2015:12:09:03 -0500] [Job 94] true  --nostringval--
--nostringval--  --nostringval--  --nostringval--  --nostringval-- 
--nostringval--  --nostringval--  --nostringval--  true  --nostringval-- 
  .LockSafetyParams  true  %MediaSource  0  %MediaDestination  0
LeadingEdge  0  --nostringval--  --nostringval--  --nostringval--  0
--nostringval--  false  --nostringval--
D [14/Feb/2015:12:09:03 -0500] [Job 94] Rendering completed
D [14/Feb/2015:12:09:03 -0500] [Job 94] Set job-printer-state-message to
"Rendering completed", current level=INFO

Printing the PDF from chromium works.

Thanks
Sylvain

#704737#15
Date:
2015-02-14 17:42:56 UTC
From:
To:
I found the problem, in Page Setup, the Paper Size was set to Custom
which was incorrectly defined.

Sylvain