#831890 "Oh no, something has gone wrong" message is incredibly user-hostile

Package:
gnome-session
Source:
gnome-session
Submitter:
Steve McIntyre
Date:
2021-09-22 04:28:03 UTC
Severity:
important
Tags:
#831890#5
Date:
2016-07-20 14:00:43 UTC
From:
To:
Hi,

In the Debian installfest at DebConf 16, an all-defaults installation
onto a brand-new laptop worked just fine until after first boot. It
then failed to do anything useful for the new user at all, instead
just showing an incredibly annoying "you're too stupid to understand
this, go find an admin" style of message.

This is a massive usability failure. Without more people around with
lots more experience of how to get into the system and trawl logs to
find the underlying cause, this user would have simply walked away and
written Debian off.

This needs replacement with at least some of:

 * fallback where possible to a simple trouble-shooting screen
 * helpful messages telling the user how to reboot or otherwise get
   to a terminal, with suggestions on where to look for errors
 * real error messages that the user can google for, or pass on to
   somebody else sensibly - maybe hidden under a "details" button or
   drop-down?

There is simply no need to be so hostile here, especially not in the
default Debian desktop environment.
#831890#10
Date:
2016-07-20 15:38:16 UTC
From:
To:
Control: forwarded 831890 https://bugzilla.gnome.org/show_bug.cgi?id=708607

That's unlikely to happen as a Debian-specific patch (even if it's Debian
people who develop it, this sort of UI development should really happen
upstream) so I've forwarded it to the most relevant-looking upstream bug.

I've quoted those excellent suggestions on the upstream bug.

    S
#831890#21
Date:
2016-07-20 17:07:21 UTC
From:
To:
Am 20.07.2016 um 17:38 schrieb Simon McVittie:
unhelpful as well. Especially that it disables all my enabled extensions
is something I really hate.
I would really prefer if the fail whale showed something like: "Disable
all extensions and try to restart?" before doing so unasked.
#831890#28
Date:
2021-09-22 04:15:02 UTC
From:
To:
Hello,

Good morning,

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tel : +62 231 357334

fax: +62 231 357260

email: marketing@findora.com
#831890#33
Date:
2021-09-22 04:15:02 UTC
From:
To:
Hello,

Good morning,

We have gone through your samples from a partner and Here is our  Order
List. Please do bear in mind that we are very much in  need of this
order, quote your competitive prices.

Kindly send the Order confirmation.

Your early reply will be much appreciated.

Best Regards,

Maryanah Erwin.

PT FINDORA INTERNUSA

Jln Pahlawan 66 Kec. Arjawinangun

45162 CIREBON West-Java INDONESIA

tel : +62 231 357334

fax: +62 231 357260

email: marketing@findora.com