Dear Maintainer,

I'm able to open the application but when trying to capture the screen is distorted and the whole desktop environment crashes. I can go to a TTY and kill shutter process, in that way I can get back to the desktop again.

This behavior is not present in Cinnamon, I can use it whithout problems.

I couldn't reproduce it on my laptop using Debian unstable.

Could you please provide with more details, such as syslog and/or stderr
output?

Regards,
Boyuan Yang

Adding the submitter to Cc, this is not done automatically by the BTS.

Hi,

Here the stderr log and syslog:

STDERR (Some lines in spanish, sorry):

$ cat stderr.log
Gtk-Message **: Failed to load module "canberra-gtk-module" at
/usr/lib/x86_64-linux-gnu/perl5/5.26/Gtk2.pm line 126.
WARNING: gnome-web-photo is missing --> screenshots of websites will be
disabled!

WARNING: Image::ExifTool is missing --> writing Exif information will be
disabled!

File::Glob::glob() will disappear in perl 5.30. Use File::Glob::bsd_glob()
instead. at /usr/bin/shutter line 8210.
Gtk-WARNING **: Failed to set text from markup due to error parsing markup:
Error en la línea 1, carácter 43: « » no es un carácter válido a
continuación de los caracteres '</'; « »  no debe iniciar un nombre de
elemento at /usr/bin/shutter line 2312.
Gtk-WARNING **: Failed to set text from markup due to error parsing markup:
Error en la línea 1, carácter 43: « » no es un carácter válido a
continuación de los caracteres '</'; « »  no debe iniciar un nombre de
elemento at /usr/bin/shutter line 2673.
GdkPixbuf-LOG **: gdk_pixbuf_from_pixdata() called on: at /usr/bin/shutter
line 2889.
GdkPixbuf-LOG **: Encoding raw at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Dimensions: 16 x 16 at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Rowstride: 64, Length: 1048 at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Copy pixels == false at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: gdk_pixbuf_from_pixdata() called on: at /usr/bin/shutter
line 2889.
GdkPixbuf-LOG **: Encoding raw at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Dimensions: 16 x 16 at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Rowstride: 64, Length: 1048 at /usr/bin/shutter line 2889.
GdkPixbuf-LOG **: Copy pixels == false at /usr/bin/shutter line 2889.


SYSLOG:

Maybe the "Buggy Client" line can tell you something

 $ sudo tail /var/log/syslog
Sep 24 19:41:05 ZizouPC org.gnome.Shell.desktop[1767]: Window manager
warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of
0 for 0x2a0000a (Sesión - )
Sep 24 19:41:54 ZizouPC tracker-store[2046]: Could not create FTS delete
statement: table fts5 has no column named nco:hobby
Sep 24 19:41:54 ZizouPC tracker-store[2046]: Could not create FTS delete
statement: table fts5 has no column named nco:hobby
Sep 24 19:41:56 ZizouPC org.gnome.Shell.desktop[1767]: Window manager
warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of
0 for 0x2a0000a (Sesión - )
Sep 24 19:41:56 ZizouPC org.gnome.Shell.desktop[1767]: Window manager
warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of
0 for 0x2a0000a (Sesión - )
Sep 24 19:42:57 ZizouPC sudo: pam_ecryptfs: pam_sm_authenticate:
/home/zizou is already mounted
Sep 24 19:43:00 ZizouPC terminator[2297]: Allocating size to GtkVScrollbar
0x563af3ec6290 without calling gtk_widget_get_preferred_width/height(). How
does the code know the size to allocate?
Sep 24 19:43:00 ZizouPC terminator[2297]: Allocating size to GtkVScrollbar
0x563af3ec6290 without calling gtk_widget_get_preferred_width/height(). How
does the code know the size to allocate?
Sep 24 19:44:26 ZizouPC org.gnome.Shell.desktop[1767]: Window manager
warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of
0 for 0x2a0000a (Sesión - )
Sep 24 19:44:26 ZizouPC org.gnome.Shell.desktop[1767]: Window manager
warning: Buggy client sent a _NET_ACTIVE_WINDOW message with a timestamp of
0 for 0x2a0000a (Sesión - )

Regards.


2017-09-23 17:16 GMT-03:00 Adrian Bunk <bunk@debian.org>:

I want to confirm that this Bug still present even after a fresh
resintall of the SO(Buster/Testing). The only diffence is that now it isn't hanging the desktop environment, but the screen still disorted and the resulting
capture is the disorted picture.

Are you using Wayland? And multiple monitors?

I currently can't do screenshots with shutter in GNOME 3.26 under Wayland
(and I have multiple monitors).  With the option to do a partial
screenshot of a selected area I can even block myself until I have to kill
shutter (with ALT+F2 command line).

Cheers,

I am not using wayland and also not using any external monitor.

Current packages listed after recent upgrade.

Regards.

Dear submitter,

as the package shutter has just been removed from the Debian archive
unstable we hereby close the associated bug reports.  We are sorry
that we couldn't deal with your issue properly.

For details on the removal, please see https://bugs.debian.org/904526

The version of this package that was in Debian prior to this removal
can still be found using http://snapshot.debian.org/.

This message was generated automatically; if you believe that there is
a problem with it please contact the archive administrators by mailing
ftpmaster@ftp-master.debian.org.

Debian distribution maintenance software
pp.
Ansgar Burchardt (the ftpmaster behind the curtain)

A new version of shutter was reintroduced into Debian unstable. Please
install it and check if the issue still occurs. If it still occurs,
please file a new bug with the upstream project on GitHub and let us
know the bug URL or mark the bug as forwarded yourself. If the issue no
longer occurs please let us know or close the bug yourself.

https://shutter-project.org/contribute/
https://www.debian.org/Bugs/server-control
https://www.debian.org/Bugs/Developer#closing