#944818 Installation of proprietary exchange addon is encouraged without adequate explanation #944818
- Package:
- thunderbird
- Source:
- thunderbird
- Description:
- mail/news client with RSS, chat and integrated spam filter support
- Submitter:
- Thomas Karpiniec
- Date:
- 2019-11-16 05:21:03 UTC
- Severity:
- normal
When I attempt to set up an account ending in `@outlook.com' it defaults to an account type of `Exchange'. This requires support from a third-party closed source addon. The Thunderbird UI prompts me to install this with a small picture of a blue owl and a single button that says `Install Now'. I pressed the button, went through the Exchange sign-on process and gained access to my email. When I reviewed the addons manually I realised I had installed a one month free trial of a proprietary addon named `Owl for Exchange'. Prompting users to install proprietary addons for convenience is not unusual - Firefox does it for media DRM - however this particular instance strikes me as a UI dark pattern. Had I been properly informed that this was closed-source software that I would need to pay for one month later, I would have stuck with IMAP. I have nothing against the addon and no reason to doubt the intentions of its developers. It seemed to work well while I had it installed. As a user, particularly on a free software distribution like Debian, I would prefer a fuller explanation in the UI before I download and execute it.
Hi, Am 15.11.19 um 22:55 schrieb Thomas Karpiniec: ... we package upstream software and remove non-free stuff if needed. The thing your are requesting isn't a job for Debian, this is in the end something upstream needs to do. But I'm wondering a bit about your report at all. You've written you did set up an account for the *proprietary* Outlook.com service but you do complain that Thunderbird has installed a plugin to access that proprietary service automatically that costs money? Sorry, I don't get it. Using free software to use a proprietary service makes that service still not better if you would use it by only free additional tools. Even GMail is better here as it is using standard protocols. So I'd suggest GMail hor any other email service provider ere that isn't using it's own closed source protocol.
Okay, fair enough. I thought this might fall within what Debian may consider patching. I guess not. The Outlook.com email service can be accessed using POP, IMAP, _or_ their proprietary Exchange protocol. Indeed I began the account setup process fully intending to use IMAP. Thunderbird's behaviour in this case was to guide me towards to the third, proprietary option, even when this isn't necessary, and when support for that option requires the proprietary addon. Regardless, if this isn't a concern for Debian specifically I'm happy to take it upstream. Thanks!
Hi again, this report is redundant sorry. In the last two weeks there has been urgent upstream activity in resolving this problem[1]. I missed it when I was searching around a week ago. I suppose some Debian stable users may suffer from surprise trial expirations for a while, but it's not a fatal issue. [1] https://bugzilla.mozilla.org/show_bug.cgi?id=1592258
Hi, Am 16.11.19 um 00:40 schrieb Thomas Karpiniec: if things don't go heavily wrong we can upload the new versions for buster and stretch (based on 1:68.2.2-1) within the next hours. The build environment in both releases is differ from testing and unstable and tthe adjustments takes always a lot of time for the first new ESR version. But the release finally is made by the security team. This will not fix your issue but makes it easier to get other new versions prepared for the *-security suites.